TextPad 8.1.2 Uninstall Errors

[MarJohn]

Trying to uninstall TextPad 8.12 on a Windows 10 computer, I get the following error messages, then the uninstall ends (without doing anything):

1. TextPad 8.12
   
   Error 2503. Called Run Script when not marked in progress.

   

   2024-08-13 21_25_59-TextPad 8.12.png (6.19 KiB) Viewed 5442 times

2. TextPad 8.12
   
   Error 2502. Called InstallFinalize when no install in progress.

   

   2024-08-13 21_26_36-TextPad 8.12.png (6 KiB) Viewed 5442 times

Any help on what I can try to overcome these two messages, and successfully uninstall TextPad will be most welcome.

[bbadmin]

Does this help?

https://answers.microsoft.com/en-us/win ... 417d139bc1

[AmigoJack]

This issue occurs if the system date is incorrect.

I've encountered computers where the time was set relatively wrong, as in: it had the wrong time zone chosen just to fit the current daylight saving (or vice versa) instead of choosing the correct time zone and tick the "adjust for daylight saving time automatically" checkbox. As per your screenshot filenames they were created at a time 8 hours ahead - are you sitting in Hong Kong or Australia?

A different reason for willfully having an incorrect system date is tricking expired software licenses into being valid again.

[MarJohn]

Does this help?

https://answers.microsoft.com/en-us/win ... 417d139bc1

Yes, it seems to have done the trick; partially, at least. Thank you.

It appears to be the problem is in permissions on the "C:\Windows\Temp" folder.

Changed permissions for "users" to full permissions and the uninstall progressed, but there was also a problem with Explorer.

I overcame that by stopping it running, then restarting it with "Create this task with administrative privileges" selected.

[MarJohn]

This issue occurs if the system date is incorrect.

I've encountered computers where the time was set relatively wrong, as in: it had the wrong time zone chosen just to fit the current daylight saving (or vice versa) instead of choosing the correct time zone and tick the "adjust for daylight saving time automatically" checkbox. As per your screenshot filenames they were created at a time 8 hours ahead - are you sitting in Hong Kong or Australia?

A different reason for willfully having an incorrect system date is tricking expired software licenses into being valid again.

Good catch - very observant. Yes, the screenshot filenames are at a time 8 hours ahead (of you, presumably) because I was sitting at my computer in Australia.

And no, I don't set the system date incorrectly!

[bbadmin]

Yes, it seems to have done the trick; partially, at least. Thank you.

That's good to know.

Please note that the uninstaller doesn't delete anything created after the installer has finished, so you'll still have files in these folders:

Code: Select all

C:\ProgramData\Helios
%APPDATA%\Helios

Also, it will not remove any file associations you may have made.

[MarJohn]

Thanks for pointing those things out - handy to note, and to be aware of.

BTW, I've successfully installed version 9.5.1 so there is obviously files in the folders that you mentioned.

Well, in C:\Users\xxxx\AppData\Roaming\Helios\TextPad\9 is all the most up to date files.

C:\Users\xxxx\AppData\Roaming\Helios\TextPad\8 contains the old files, so I guess that can safely be deleted now.

[bbadmin]

The first time TextPad runs it copies any configuration files it finds from a previous release, so you can delete folder "8".

[MarJohn]

The first time TextPad runs it copies any configuration files it finds from a previous release, so you can delete folder "8".

Thanks for confirming that - it's given me the confidence to go ahead and do it.