TextPad Cut & Paste Problem

willpq · Post by **willpq** » Tue Apr 22, 2014 3:32 pm

Problem: New install of TextPad v7.2.0 64-bit is unable to perform
cut (ctl-X) & paste (ctl-V) with keyboard or mouse.
Got any suggestions to fix this?

My PC configuration:
-Clean new OS installed on new PC with SSD HDD,
-OS: Win7 Pro 64-bit
-RAM: 64GB
-Minimum applications: includes:
Latest IE11, Latest Chrome

Background:
-cut (ctl-X) & paste (ctl-V) with text works fine on MS Notepad
-cut (ctl-X) & paste (ctl-V) with text and images works fine with MS WordPad
-keyboard swapped out twice, still same problem
-No Microsoft Office installed yet
-No IOBIT Advanced System Care (ASC) installed
-No previous TextPad version installed, 32-bit or 64-bit

ACRobin · Post by **ACRobin** » Tue Apr 22, 2014 7:22 pm

Have you checked Configure->Preferences->Editor - keystroke compatibility?

willpq · Post by **willpq** » Wed Apr 23, 2014 5:10 am

OK. Within TextPad, I tried "Configure->Preferences->Editor - keystroke compatibility -> select Microsoft applications", closed TextPad, restarted TextPad. No change in behavior. Same problem as before.

Thanks for the suggestion. BTW, I have all the latest MS Win7 Pro patches installed.

Any other thoughts?

Post by **bbadmin** » Thu Apr 24, 2014 5:56 pm

If you find you are unable to paste in TextPad, please look at the following link and read all the comments. It may help.

http://social.technet.microsoft.com/For ... progeneral

One user found the solution within the discussion. In this particular case, it was Webroot Anti-Virus software "protecting" Textpad from potentially passing sensitive data.

willpq · Post by **willpq** » Fri Apr 25, 2014 2:44 am

TextPad v7.2.0 64-bit problem with cut/paste solved!

Thanks for the Microsoft link. It provided a hint Webroot AV might be the problem. Being a new PC, one of the first applications I installed was an anti-virus application, Webroot SecureAnywhere AntiVirus (latest version v8.0.4.70). It turns out that Webroot would automatically and incorrectly deny any personal info (cut & paste data) to be exchanged with the TextPad application.

Solution:
As administrator, change the Webroot settings as follows.

Under settings: Identity Protection > Settings (Gear icon) > Application Protection > change button from "DENY" to "ALLOW" for the TextPad entry. Then reboot PC (or restart Webroot AV/ TextPad) and check to see if this setting change is retained. This fixes the cut & paste problem. Note: do not just delete the TextPad application entry in the Webroot table since it will merely automatically and incorrectly add TextPad back on the "DENY" list.