LicenseKey Invalid Error Message

Madlyn · Post by **Madlyn** » Sat Mar 07, 2009 9:04 pm

I recently signed up, today, and received my license key, but can't use it, keep getting error message. I've done everything suggested by the administor, going to explorer and re-setting my administor status, but still get an error message. The trial verision worked fine, so what do I do now that I've paid for the license and can't use it?

Please someone help me!

gan · Post by **gan** » Sun Mar 08, 2009 1:10 am

It's easier to help if you tell us the error message you see.
If you use Windows Vista try to rightclick textpad and select "run as administrator" and then add the license.

Madlyn · Post by **Madlyn** » Sun Mar 08, 2009 1:17 am

The error message I receice is:
These license details are not correct. Please check your input, or contact sales@textpad.com for a valid license
I have done all that has been suggested, including uninstalling, and reinstalling the program. I have gone to explorer and set the administor as well. Nothing works. As stated previously, the program ran fine in the test mode, but since I paid for the license, it no longer works.

Bob Hansen · Post by **Bob Hansen** » Sun Mar 08, 2009 1:57 am

Did you copy the correct text to paste? It should look like this modified sample:

BEGIN LICENSE
Your Company Name
Site License
22 4444
DZ81-LKV3-JEGG-F36J
aaa123aa bb345bbb cccc567c dd567ddd e234eeee ff987fff
dd567ddd e234eeee ff987fff aaa123aa bb345bbb cccc567c
aaa123aa bb345bbb e234eeee ff987fff cccc567c dd567ddd
bb345bbb cccc567c dd567ddd aaa123aa e234eeee ff987fff
END LICENSE

Madlyn · Post by **Madlyn** » Sun Mar 08, 2009 2:15 am

Yes, that's exactly what I copied. Any suggestions?

Bob Hansen · Post by **Bob Hansen** » Sun Mar 08, 2009 3:08 am

Uninstalls of programs are not always complete.

If you are comfortable working in the registry, try uninstalling Textpad, then go into registry and delete the keys and all of their sub keys for Helios.

Check registry CURRENT USER and LOCAL MACHINE /Software/Helios areas

Then reinstall TextPad, and install license.

Madlyn · Post by **Madlyn** » Sun Mar 08, 2009 3:40 am

I can unstall, but I don't know what the registry is.

Bob Hansen · Post by **Bob Hansen** » Sun Mar 08, 2009 5:02 am

Then I suggest you forget about that idea, and see if someone else can come up with a solution for you.

There was no guarantee that would work anyway.