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We have been using TextPad with an evaluation version. A few days ago we started having problems with the program locking up and we had to shut down TextPad and restart it.

Today we purchased the licenses and downloaded the newest version. Now when we start TextPad and then open a file, the program completely locks up. It is completely unusable.

I saw the notes about this from another user and the response by Keith MacDonald. I checked and we do have the shellext.dll version 1.0.3.0.

Please help us. We now have this software that we can't use at all. TextPad is a program that we need for our editing XML imports. Please help us if you can.

Nelda Farrar

pls post TP version, OS version, file type, size, your basic
TP settings exp if changed from default settings, file location
and you vill get help here!

TextPad version 4.6.2 (I thought we had the had the latest version but it appears not to be the case)

Windows 2000

File type - xml or txt

File size - 11 KB

File location is on our server (Windows 2000)

I have not modified the settings from the original setup.

1. Try opening from a local HD, both from TP and by right clicking and
selecting TP
2. Try turning any anti virus software off

There are many systems where textpad locks up if the context menu option is used. Replacing the shellext.dll will not help. The only solution for now is to turn off the 'context menu' option in the 'put shortcuts to textpad on' portion of the general preferences.

I think that two different problems are being discussed in this thread:

1. Lockups when opening files on a server. This is due to virus checkers, as explained here:
http://www.textpad.com/forum/viewtopic.php?t=3754

2. Lockups when opening a file using context menu commands in the Open File dialog box. This is due to bugs in Windows 2000 and XP which are now explained in the Known Problems forum, here:

http://textpad.com/forum/viewtopic.php?p=13064

Keith MacDonald
Helios Software Solutions