Expanded menu causes crash

alben · Post by **alben** » Fri Aug 31, 2007 5:15 am

My setup:
Windows Vista Business.
Classic theme.
HP nc8430 laptop with 2GHz Core 2 Duo processor.
Textpad 5.0.3

Textpad is fully functional except for a major crash issue.
Crash when a menu item is expanded and then roll mouse over to another menu item.

Wait, the issue went away when I did a File - Exit and then restarted. Perhaps an installation issue?

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 4:32 am

I'm getting this same issue. However, doing the same thing that you did, the problem did not go away. Any help is appreciated.

Windows Vista Ultimate
Textpad 5.0.3

alben · Post by **alben** » Wed Oct 03, 2007 4:55 am

Yeah, the problem resurfaced for me. I don't know what made it go way for that little bit. Darn anoying is what it is...

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 5:38 am

I don't know, it's sporatic. It works and then it doesn't work. Most times it doesn't work.

Post by **helios** » Wed Oct 03, 2007 10:25 am

If you haven't already done so, please try reinstalling TextPad and choose the Repair option, when it appears.

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 1:44 pm

helios wrote:If you haven't already done so, please try reinstalling TextPad and choose the Repair option, when it appears.

I have done that. I did a repair and full re-installation. Any other suggestions?

Post by **helios** » Wed Oct 03, 2007 2:30 pm

Please try deleting the file config.xml, which you will find at the following location, and then try starting up TextPad. Exit from TextPad before deleting the file.

C:\Documents and Settings\User name\Application Data\Helios\TextPad\5.0

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 3:03 pm

helios wrote:Please try deleting the file config.xml, which you will find at the following location, and then try starting up TextPad. Exit from TextPad before deleting the file.

C:\Documents and Settings\User name\Application Data\Helios\TextPad\5.0

DELETED.

Restarted Textpad and the issue still exists.

Post by **helios** » Wed Oct 03, 2007 4:11 pm

nutsnbolts, are you also running a version of Windows Vista?

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 4:25 pm

helios wrote:nutsnbolts, are you also running a version of Windows Vista?

Yes, I'm on Vista Ultimate.

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 6:29 pm

Any other suggestions? This is frustrating!

Post by **helios** » Wed Oct 03, 2007 7:54 pm

We will have to try and reproduce the problem before we can offer a fix. If you have any crash diagnostics, then please send them to "support@textpad.com" and we'll see if that helps us to trace the problem.

tmyoung1 · Post by **tmyoung1** » Wed Oct 03, 2007 8:09 pm

I also am having this problem. I've sent a crash dump to support@textpad.com and am anxiously awaiting a fix.

I am running Vista Business x32 on a Compaq 6910p laptop with a duocore processor and 3GB of RAM.

Thanks!

nutsnbolts · Post by **nutsnbolts** » Wed Oct 03, 2007 9:30 pm

Cool, please post the outcome or resolution.

tmyoung1 · Post by **tmyoung1** » Wed Oct 03, 2007 9:43 pm

I just went through the latest windows update. Problem still exists. Sending another dump file to support@textpad.com.