Runtime error when printing

hankster · Post by **hankster** » Thu Nov 11, 2004 4:04 pm

I'm a long-time user of Textpad and just this morning when I went to print a config file, I got a runtime error:" R6015- pure virtual function call."

I've deinstalled and reinstalled Textpad but still getting the same error.

Help!

Thanks!

Post by **MudGuard** » Fri Nov 12, 2004 7:50 am

I think in this case only the Helios people can help.

But you should provide some more infos,
e.g.
- does this happen with every file now or just with this one config file?
If only this file, it would be a good idea to provide the file.
Is the file located on a network drive? Or on a different system (Unix accessed via Samba or similar constructs)?

- does it only happen with one printer? If so, provide details of the printer? Is it the Windows default printer?

- try changing some of the printer options - does it help? If so, provide the settings you had when the problem occurred and those where it does not occur.

- does the problem occur in print preview as well or just when printing?

...

hankster · Post by **hankster** » Fri Nov 12, 2004 11:25 pm

This is happening with any of the config files and it happens during a print preview attempt as well. I can't even bring up the print dialog to change printer options. I did send an email to support.