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Yes, I have followed all of the steps required - BUT, several things prevent me from getting my old lisence back. Like not having the old email address, for starters. I contacted someone in Helios about it, and they said they would look into it - that was over a week ago, andn ot so much as a peep ...

I was unable to find my old lisence, so I went to purchase a new one. I don't know if this is the right place to post such, but your purchasing forms are not working correctly - it is warning me that my card is expired even though it does not expire for another year. In fact, it will keep telling me ...

The problem with that is it sends it to my old email address, which has been deactivated. So I cannot get my lisence via that, cause it ain't going to my new account.

Allright, so I bought Textpad about, er....shoot....three, four months ago....for use with my current online coding project, which is massive and a dedicated pain in the ass. It helped a lot. And then my computer crashes and my Hard Drive siezes due to a bearing or something along those lines going ...